Terms and Conditions – gmene Online Gaming Platform BD

2 Eligibility

To register and use the gmene platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gaming activities under the laws applicable to you in your jurisdiction.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
• You must not be acting on behalf of another person or entity when registering or using the gmene platform.
• You must not be an employee, contractor, or immediate family member of an employee or contractor of gmene or any of its affiliated companies.

gmene reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory proof that you meet the eligibility requirements, your account may be suspended or closed and any balance may be withheld pending investigation. We take age verification seriously and will not process withdrawals for accounts where age has not been confirmed.

3 Account Registration

To access the full range of gmene services, you must create a registered account. During registration, you are required to provide accurate, complete, and up-to-date personal information including your full name, date of birth, email address, and mobile number. Providing false information during registration is a breach of these Terms and may result in immediate account closure.

Each individual is permitted to hold one gmene account only. If we detect that a player holds multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — all associated accounts will be closed and any balances may be forfeited. This policy exists to protect the integrity of our bonus system and to ensure fair play for all gmene players.

You are solely responsible for maintaining the confidentiality of your gmene account credentials. Any activity that occurs under your account is your responsibility. If you believe your account has been accessed without your authorisation, you must notify gmene support immediately via live chat. gmene will not be liable for any losses resulting from unauthorised account access where you have failed to take reasonable steps to protect your credentials.

• Use a strong, unique password for your gmene account.
• Never share your login details with anyone, including gmene support staff.
• Log out of your account when using shared or public devices.
• Enable any additional security features offered by the platform.

4 Deposits and Withdrawals

All financial transactions on gmene are conducted in Bangladeshi Taka (BDT). gmene accepts deposits and processes withdrawals via bKash, Nagad, and Rocket. No other payment methods are currently supported. You must use a payment account that is registered in your own name — third-party payments are not permitted.

The minimum deposit amount on gmene is ৳10. The minimum withdrawal amount is ৳100. There is no maximum deposit limit, though individual payment providers may impose their own transaction limits. Withdrawal requests are typically processed within minutes for verified accounts. In some cases, additional verification may be required before a withdrawal can be processed, which may extend the processing time.

gmene does not charge fees for standard deposits or withdrawals. However, your payment provider may apply their own transaction fees, which are outside of gmene's control. We recommend checking your bKash, Nagad, or Rocket fee schedule before initiating a transaction.

• Deposits are credited to your gmene account instantly in most cases.
• Withdrawals to bKash and Nagad are typically processed within minutes for verified accounts.
• gmene reserves the right to request identity verification before processing any withdrawal.
• Deposits made using bonus funds cannot be withdrawn until all applicable wagering requirements have been met.
• gmene reserves the right to reverse a withdrawal request if fraud or a breach of these Terms is suspected.

5 Bonuses and Promotions

gmene offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms stated in the relevant promotion, in addition to these general Terms and Conditions. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion's specific terms will take precedence.

Unless otherwise stated in a promotion's specific terms, the following general bonus rules apply to all gmene promotions:

• Bonus funds are separate from real money funds and will be used first when placing bets.
• All bonuses are subject to a minimum wagering requirement before withdrawal is permitted. The wagering requirement for each promotion is stated in that promotion's terms.
• Bonuses may only be claimed once per player, per household, per device, and per IP address unless otherwise stated.
• gmene reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses obtained through fraudulent means, including the use of multiple accounts, will be forfeited and the relevant accounts closed.
• Bonus funds expire if not used within the timeframe stated in the promotion's specific terms.

6 Gameplay Rules

All games available on the gmene platform are governed by their individual game rules, which are accessible within each game. By placing a bet on any game, you confirm that you have read and understood the rules of that game. gmene is not responsible for losses incurred as a result of a player's failure to understand the rules of a game before playing.

All games on gmene use certified random number generators (RNG) that have been independently tested and verified for fairness. The return-to-player (RTP) percentage for each game is published on the gmene platform. gmene does not manipulate game outcomes in any way beyond the published house edge.

• Bets placed and confirmed cannot be cancelled or reversed.
• In the event of a technical fault during a game round, the round will be voided and stakes returned to the player's account.
• gmene reserves the right to void any bet that was placed as a result of a software error or pricing mistake.
• Players are responsible for ensuring they have sufficient funds in their account before placing a bet.

7 Prohibited Conduct

The following activities are strictly prohibited on the gmene platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may result in legal action:

• Creating more than one account on gmene.
• Providing false or misleading information during registration or verification.
• Using automated software, bots, or scripts to interact with the gmene platform.
• Exploiting software bugs, errors, or vulnerabilities for financial gain.
• Colluding with other players to gain an unfair advantage in any game.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to reverse-engineer, copy, or reproduce any part of the gmene platform.
• Harassing, threatening, or abusing gmene staff or other players.
• Allowing a minor to access or use your gmene account.

gmene employs advanced fraud detection systems that monitor all account activity in real time. Any account found to be engaged in prohibited conduct will be suspended immediately pending investigation. gmene cooperates fully with law enforcement authorities in cases involving illegal activity.

8 Intellectual Property

All content on the gmene platform — including but not limited to the website design, logos, graphics, game interfaces, text, software, and trademarks — is the intellectual property of gmene or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the gmene platform for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the gmene platform without our prior written consent. Unauthorised use of gmene's intellectual property may result in legal action.

9 Privacy and Data

gmene collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering on gmene, you consent to the collection, processing, and storage of your personal data as described in the Privacy Policy.

We use your personal data to operate your account, process transactions, verify your identity, comply with legal obligations, and improve the gmene platform. We do not sell your personal data to third parties. For full details of how we handle your data, please review our Privacy Policy.

• Your data is stored on secure servers with industry-standard encryption.
• You have the right to request access to, correction of, or deletion of your personal data.
• gmene may share data with regulatory authorities or law enforcement when legally required to do so.

10 Responsible Gaming

gmene is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, and we take our responsibility to protect vulnerable players seriously. gmene provides the following responsible gaming tools to all registered players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Reminders: Receive notifications when you have been playing for a set period of time.
• Cooling-Off Period: Take a short break from gaming for a period of your choosing.
• Self-Exclusion: Exclude yourself from the gmene platform for a defined period or permanently.

If you are concerned about your gaming habits or those of someone you know, please visit our Responsible Gaming page for more information and links to professional support organisations. gmene staff are trained to identify signs of problem gambling and will refer players to appropriate support resources when necessary.

11 Account Suspension and Closure

gmene reserves the right to suspend or close any player account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms and Conditions.
• Failure to provide satisfactory identity or age verification documents when requested.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Chargebacks or disputed transactions initiated by the player.
• At the player's own request for self-exclusion or account closure.

If your account is closed due to a breach of these Terms, any remaining balance may be forfeited. If your account is closed for any other reason, any verified real money balance will be returned to you via your registered payment method after any applicable checks have been completed. Bonus funds will not be returned in any case of account closure.

Players who wish to close their account voluntarily may do so by contacting gmene support via live chat. We will process voluntary account closure requests within 24 hours.

12 Limitation of Liability

To the fullest extent permitted by applicable law, gmene shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the gmene platform. This includes but is not limited to losses arising from technical faults, service interruptions, data loss, or unauthorised account access.

gmene does not guarantee that the platform will be available at all times or that it will be free from errors or interruptions. We will make reasonable efforts to maintain platform availability but cannot guarantee uninterrupted service. Scheduled maintenance will be communicated to players in advance where possible.

You acknowledge that online gaming involves financial risk and that you may lose money. gmene is not responsible for any financial losses you incur as a result of gaming on the platform. You should only gamble with money you can afford to lose.

13 Amendments to These Terms

gmene reserves the right to amend, update, or replace these Terms and Conditions at any time. When we make material changes to these Terms, we will notify registered players via email or a prominent notice on the gmene platform. The updated Terms will take effect from the date stated in the notice.

Your continued use of the gmene platform after the effective date of any updated Terms constitutes your acceptance of those updated Terms. If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account.

14 Governing Law

These Terms and Conditions and any dispute arising from your use of the gmene platform shall be governed by and construed in accordance with the laws applicable to gmene's operating jurisdiction. Any disputes that cannot be resolved through our internal complaints process will be referred to the relevant regulatory authority or an independent dispute resolution body as specified in our licensing conditions.

gmene operates under a valid gaming licence and is subject to the regulatory requirements of its licensing jurisdiction. Details of our licence are available on request by contacting our support team.

15 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a complaint or dispute, please contact the gmene support team. We are available 24 hours a day, seven days a week via live chat on the gmene platform. You can also reach us by email at [email protected].

We aim to respond to all enquiries within 24 hours and to resolve all complaints within 5 business days. If you are not satisfied with the outcome of your complaint, you have the right to escalate it to the relevant regulatory authority.