At gmene, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We keep things straightforward — no confusing legal jargon, just honest information about how gmene handles your data.
How We Protect You
These are the six core principles that guide how gmene handles every piece of personal data we collect from Bangladesh players.
Every page on gmene is served over HTTPS with SSL encryption. Your login credentials, payment details, and personal information are encrypted in transit and at rest. We use industry-standard AES-256 encryption for all sensitive data stored on our servers.
gmene does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate your account, process transactions, and improve the gmene platform. That's it — no exceptions.
gmene gives you full control over your personal data. You can request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your account and associated data at any time by contacting our support team.
We only collect the personal data that is strictly necessary to operate the gmene platform, verify your identity, process payments, and comply with our legal obligations. We do not collect data speculatively or for purposes beyond what is described in this Privacy Policy.
gmene's data practices comply with applicable data protection regulations. We maintain records of all data processing activities and conduct regular internal reviews to ensure our privacy practices remain current and compliant with evolving legal requirements.
gmene retains your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. When data is no longer needed, it is securely deleted or anonymised. We publish our retention periods clearly in this policy.
This Privacy Policy describes how gmene ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors ("you", "your") who use the gmene platform, including our website and mobile application. gmene is committed to protecting your privacy and handling your personal data with transparency and care.
By registering an account on gmene or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, please do not use the gmene platform.
Note: This Privacy Policy was last updated in January 2025. We recommend reviewing it periodically. Continued use of gmene after any update constitutes acceptance of the revised policy.
gmene collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of the platform, and in some cases from third parties such as payment providers. Below is a breakdown of the categories of data we collect.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Registration form |
| Contact Data | Email address, mobile number | Registration form |
| Verification Data | National ID, passport, utility bill | KYC verification process |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Payment processing |
| Technical Data | IP address, device type, browser, OS | Automatically via platform |
| Usage Data | Games played, bets placed, session duration | Automatically via platform |
| Communication Data | Support chat logs, email correspondence | Customer support interactions |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or for responsible gaming purposes (for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion).
gmene uses your personal data for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we use your personal data are:
Marketing Communications: You can opt out of promotional emails from gmene at any time by clicking the unsubscribe link in any marketing email or by contacting our support team. Opting out of marketing will not affect essential account communications.
gmene processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
gmene uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit the gmene website. We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the gmene platform. We do not use third-party advertising cookies or allow external ad networks to track your activity on gmene.
gmene does not sell, rent, or trade your personal data to third parties. We may share your data with trusted third parties only in the following limited circumstances:
In all cases where we share data with third parties, we ensure that appropriate data protection agreements are in place and that your data is handled with the same level of care as described in this Privacy Policy.
gmene takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. Our security measures include:
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, gmene will notify you and the relevant authorities as required by applicable law.
Security Tip: You also play a role in keeping your gmene account secure. Use a strong, unique password, never share your login details, and contact us immediately if you notice any suspicious activity on your account.
gmene retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years | Legal & regulatory obligation |
| Financial Transaction Data | 7 years from transaction date | AML & tax compliance |
| KYC Verification Documents | 5 years after account closure | Regulatory requirement |
| Support Communications | 3 years from last interaction | Dispute resolution |
| Technical & Usage Data | 13 months | Platform analytics |
| Marketing Preferences | Until opt-out or account closure | Consent management |
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your account before the end of a retention period, we will delete all data that we are not legally required to retain and anonymise the rest.
As a gmene player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team via live chat or email at [email protected].
Request a copy of all personal data gmene holds about you. We will respond within 30 days.
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where we no longer have a legal basis to retain it.
Ask us to restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
Receive your personal data in a structured, machine-readable format to transfer to another service.
Object to processing of your data for direct marketing or where processing is based on legitimate interests.
We will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.
The gmene platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on gmene or provided us with personal data, please contact us immediately at [email protected]. We will take prompt action to delete the account and all associated data.
gmene employs age verification measures during the registration process to prevent minors from accessing the platform. We also conduct periodic reviews of accounts where age verification is incomplete or where there are indicators that the account holder may be underage.
The gmene platform does not contain links to third-party websites. All navigation on gmene stays within the gmene platform. This Privacy Policy applies solely to data collected and processed by gmene. We are not responsible for the privacy practices of any third-party services you may access independently, such as your bKash or Nagad application.
gmene may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email and display a prominent notice on the gmene platform. The updated policy will take effect from the date stated in the notice.
We encourage you to review this Privacy Policy periodically. Your continued use of the gmene platform after any update constitutes your acceptance of the revised policy. The date at the top of this page always reflects when the policy was last updated.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way gmene handles your personal data, please contact our support team. We are available 24 hours a day, seven days a week.
Privacy Enquiries: [email protected] | Live Chat: Available 24/7 on the gmene platform.
We aim to respond to all privacy-related enquiries within 5 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.